Frequently Asked Questions
Student Outreach and Support (SOS) Services responds to referrals from the UH community
regarding concerns about student mental health and well-being. Our team collaborates
with campus and community partners to ensure students are offered a continuum of care
and support.
Students are primarily referred to SOS services by UH community members – faculty, staff, family members, and other students. Students may also self-refer and/or be referred by the UH Care Team.
If a student is an immediate threat to themselves or others, it should be considered an emergency and directed to the UH Police Department at (713) 743-3333.
A SOS services team member will reach out to the referred student and request a meeting
to discuss the incident report and available services. It is up to the student to
respond to these outreach efforts. The reporter will be notified once the report is
received and outreach efforts are made.
CAPS provides mental health therapy, skill building, and consultation to help students
cope with challenges they are experiencing. CAPS is a confidential resource. SOS services
receives concerns, assists with short-term planning, and refers students to resources
on and off campus. SOS services are not confidential.
Student Advocacy Services provides administrative problem solving resolutions and
assists students with general questions, emergency loans, and university policy and
procedure clarification.