Education

Texas Southern University, College of Liberal Arts and Behavioral Sciences, Bachelor of Arts, General Studies; University of Houston, Conrad N. Hilton College, Master of Science, Hospitality Management

Areas of Expertise 
• Front Office Operations
• Lodging Operations
• Revenue Management
• Human Resource Management
• Hospitality Management
• Training & Development

Career Highlights

SJ Shaw is a hospitality professional with extensive experience across front office operations, lodging operations, revenue management, and human resource management. Over more than a decade with leading brands such as Hilton and Marriott, he has built a reputation for elevating service standards, optimizing operational workflows, and developing high-performing teams. His expertise in training & development is reflected in his creation of comprehensive training manuals, coaching systems, and performance-focused processes that strengthen service culture and operational consistency.

Transitioning into academia in 2025 as an Adjunct Professor at Houston Community College, SJ teaches Introduction to Hospitality and Front Office Operations, where he integrates real-world experience with academic concepts in hospitality management and revenue strategy. His teaching approach emphasizes practical application, critical thinking, and leadership readiness, helping students build the confidence and skill needed to succeed in a dynamic service industry. By bridging classroom learning with industry expectations, he prepares future hospitality leaders to excel in both operational and managerial roles.

Committed to long-term growth in both industry and education, SJ is actively developing research interests focused on employee well-being, mentorship, workplace engagement, and training effectiveness. His published works and graduate studies at the Conrad N. Hilton College reflect a deep investment in advancing knowledge in training & development, HR practices, and hospitality operations. With a career that continues to evolve at the intersection of leadership, instruction, and operational excellence, SJ is dedicated to inspiring teams, strengthening organizational culture, and contributing meaningful scholarship to the hospitality field

Current Roles
• Front Office Supervisor, Hilton University of Houston
• Adjunct Faculty Member, Conrad N. Hilton College of Global Hospitality Leadership
• Adjunct Faculty Member, Houston City College