ShastaBUCKS FAQ

What are ShastaBUCKS?

ShastaBUCKS is your all-in-one, cashless way to pay on campus! This account functions just like a traditional debit card; it can be used at participating on-campus locations and Grubhub. This account is placed on all Cougar Cards but only becomes active when money is deposited.

How do I add money to my ShastaBUCKS account?

You can conveniently add ShastaBUCKS on the UH Go app by tapping the "Cougar Card" icon, tapping on "Account Info", and then on "Add Cash" option.

You can also make a deposit online in AccessUH by clicking the Cougar Card Connect icon. 

ShastaBUCKS cannot be transferred to Cougar Dining Dollars.

Where can I use my ShastaBUCKS?

ShastaBUCKS can be used at UH Dining locations, Eric's Restaurant & Bar, Shasta's Cones & More, Market stores, printing labs, beverage and snack vending machines, the Campus Store, and Grubhub. Visit the ShastaBUCKS Merchants page for more information.

What are campus printing accounts?

Campus printing accounts are assigned to all actively enrolled students each semester for our general campus computing labs with a declining balance. Each lab’s allocation expires at the end of each semester. Active faculty and staff receive a printing allocation to be used at MD Anderson Library each semester.

How do I add money to my printing account?

Once predetermined print allocations in your printing accounts are depleted, adding funds to your ShastaBUCKS account will ensure on-going printing privileges.

There are two easy ways to add funds to your ShastaBUCKS account:

You can conveniently add ShastaBUCKS on the UH Go app by tapping the "Cougar Card Connect" icon, tapping on "Account Info," and then on "Add Cash" option.
You can also make a deposit online in AccessUH by clicking "Cougar Card Connect" and select "ShastaBUCKS Deposit" under the "Add Cash" tab.

If I replace my Cougar Card, what happens to my account balance?

All of your account balances are transferred to your new Cougar Card.

What should I do if my Cougar Card is lost or stolen?

If your card is lost or stolen, be sure to deactivate your card as soon as possible to prevent unauthorized use of your ShastaBUCKS.

How can I tell what my current balances are?

You may go to AccessUH and click Cougar Card Connect, then click Account Management, followed by Balances and Transactions to view account balances and recent transactions.

You may also check your current balances through our UH Go app. Once you have signed in, tap on the Cougar Card icon then tap “Account Info” followed by tapping on “Balances".

Is there an expiration date on my ShastaBUCKS account?

Yes, ShastaBUCKS expires after one year of no activity.