Education
Ph.D., The Pennsylvania State University, University Park, PA. August 2011    
                  School of Hospitality Management
                  Focus: Human Resource Management, Organizational Behavior
                  Minor: Industrial/Organizational Psychology (Department of Psychology)

M. S., The Pennsylvania State University, University Park, PA. May 2010
                  Human Resources and Employment Relations (Concurrent degree with Ph.D.)                     Focus: International HR, Leadership, Employee Relations, Employment Law

M. S., University of Missouri, Columbia, MO. August 2007 
                  Hotel and Restaurant Management Program                                                                                          Focus: Human Resource Management, Organizational Behavior

B. E. (Mechanical), University of Pune, India. December 2003

Expertise & Research Interests

• Organizational Behavior – error management culture, error recovery performance, mistake tolerance, forgiveness climate, learning from failures and error reporting
• Leadership – Leading teams, leader error, and leader effectiveness
• Human Resources – Employee performance, turnover, engagement, empowerment, psychological safety, learning, health, well-being, and training.
• Service Management – service failures, service recovery performance, customer satisfaction, behavior intentions, loyalty, and knowledge management

Career Highlights
Priyanko Guchait, Ph.D. is a tenured Full Professor in the Conrad N. Hilton College of Global Hospitality Leadership at the University of Houston. Dr. Guchait is the Program Director of DGHL (Doctorate in Global Hospitality Leadership), an executive online doctoral program at the Hilton College. Dr Guchait is the author of more than 75 peer-reviewed journal articles. He has authored numerous book chapters, conference proceedings and magazines. His research focuses on organizational behavior, human resources, leadership, and service management. Dr. Guchait teaches HR and Leadership at the BS and MS levels and Data Analysis at the Ph.D. level. Dr Guchait currently serves as the Associate Editor of IJCHM and Coordinating Editor of IJHM and reviews for several top hospitality journals. He has won several awards for excellence in research, service, collegiality, and contribution to the field of hospitality and tourism. He has been associated with ICHRIE for over 15 years. Dr. Guchait has served as the Director of Member Services at ICHRIE. He served as the President (2020-2021), Vice President (2019-2020), and Director of Marketing (2017-2019) for West Federation CHRIE. Dr. Guchait served on the Eta Sigma Delta (ESD) Board of Governors (2018-2021).  At the college level, Dr Guchait has chaired and served on various committees, including Ph.D. selection and exam committees. At the University level, he served on the curriculum, research and scholarship committees of the faculty senate.  Dr Guchait has chaired and served on dissertation and thesis committees for PhD and MS students.  

 

Sample Highlights
·      Stephen Rushmore/HVS Research Excellence Award, Conrad N. Hilton College, University of Houston, 2023 and 2015
·       Donald Greenaway Excellence in Research, Teaching, and Service Award, Conrad N. Hilton College, University of Houston (2022)
·       Best Paper Award, The Service Industries Journal, 2023
·       ICHRIE Faculty Collegiality Award winner (2021)
·       ICHRIE McCool Breakthrough Award winner (ESD BOG) (2021)
·       Best Paper Award at SMA conference (2020), WFCHRIE (2018), ICHRIE (2016)
·       Honored as 50-in-5 scholar (National Recognition) UH (2021)
·       Award for contribution to hospitality field, California Parks and Recreation Society (2021)
·       ESD Chapter Distinction Award (2017)
·       Provost’s Excellence Award (2015)
·       IJCHM Best Reviewer Award (2016, 2017)