Desk Assistant

Apply to be a Desk Assistant (DA) with Student Housing & Residential Life (SHRL)! To apply, log in to AccessUH and click the myHousing icon.

Thank you for your interest in joining the Student Housing and Residential Life (SHRL) team! Below you will find important information regarding the Desk Assistant (DA) position; please read through it all before applying. Our eligibility and application information detail everything you need to know before applying.

DAs are student staff members who work at the 24-hour information desk in the residence halls. General work responsibilities include facilitating the guest check-in/check-out policy, answering the phone and other customer service duties by building relationships, promoting engagement, and leading with an ethic of care.

DA staff are in all the residence halls including Cougar Village I, Cougar Village II, Cougar Place, The Quadrangle, Moody Towers, Bayou Oaks, and University Lofts and the main Housing Office located in Cougar Village II.

To learn more about the DA position, please review the Desk Assistant Position Description.

DA Qualifications & Position Requirements

  • Current undergraduate or graduate student at time of application.
  • Undergraduates must stay enrolled in a minimum of 12 credits and a maximum of 18 credits. Graduates must stay enrolled in a minimum of 6 credits and a maximum of 12 credits.
  • Have a minimum a 2.5 semester and cumulative GPA at the time of the application and appointment. Additionally, DAs must maintain a 2.5 semester GPA for continuous employment.
  • Be in and sustain good standing with SHRL and the University of Houston (UH) academically, financially, and in conduct.
  • Must be able to work assigned shifts, including overnight shifts and weekends as needed.
  • Attend regular staff meetings as scheduled by their supervisors and maintain open communication with the SHRL team.
  • Attend mandatory student staff training. In the fall, DAs arrive two weeks before resident move-in. Training is scheduled Monday through Friday from 8 a.m. to 6 p.m. and includes evening responsibilities for prepping the hall. In the spring, DAs arrive a week before classes begin for training.

Desk Assistant (DA) Application Process

Desk Assistant applications are accepted throughout the year. Hiring occurs through our Ongoing Hiring Process as vacancies become available and our Annual Hiring Process for summer and the upcoming academic year.

  1. Application Screening
     Applications are reviewed for eligibility, including GPA and student conduct requirements.
  2. Eligible Applicant Pool
     Eligible applicants are added to the DA Applicant Pool for consideration by Supervisor for Desk Operations & Community Services (SDOCS) staff.
  3. Application Updates
     Applicants will receive an email update during the first week of each month confirming their current application and eligibility status.

Being placed in the eligible applicant pool does not guarantee an interview or position.

Ongoing Hiring for the Current Academic Year

  • During the academic year, Desk Assistants are hired on a rolling basis as vacancies occur.
  • Supervisor for Desk Operations & Community Services (SDOCS) staff review the eligible applicant pool when a position becomes available.
  • Applicants are considered based on the specific scheduling and staffing needs of the community.
  • If your availability matches a current need, a staff member may contact you to schedule an interview.
  • If you are not contacted, your application will remain in the eligible applicant pool for consideration as future vacancies become available.

No vacancy right now? No action is needed. Your application remains active in the pool.

Annual Hiring for the Summer & Upcoming Academic Year

Eligible applicants receive information about signing up for an interview. Interview appointments are available on a first-come, first-served basis.

Desk Assistant interviews are conducted.

Selected candidates receive offers for available summer and/or upcoming academic year positions.

If you have any questions regarding the Desk Assistant application process, please contact the Student Staff Hiring Team at JoinSHRL@central.uh.edu.